Once purchased and used, payment for a product is non-refundable. This applies to webinars, e-books and all ticket/e-ticket items.
Once purchased, and an appointment confirmed, a consultation can only be refunded if a request is made at least 7 days before the scheduled date for the consultation. The decision to refund will be made by the firms lead consultant. Within 7 days before the consultation, a consultation booking is non-refundable.
You acknowledge that the granting of a visa or status and the time required for processing an application is at the sole discretion of the government of Canada (or Government Authorities) and not the RCIC. Furthermore, the Client acknowledges that fees are not refundable in the event of an application refusal. Fees are also not refundable once the invoice has been paid and work on the file has commenced. In the event where work has not commenced, and the client requests a refund, the RCIC will charge an administrative fee for all correspondence and administrative work in the amount of $200 and the rest of the unused fees will be refunded.
If, however, the RCIC or professional staff do not complete the tasks identified under section 2 of the individual service agreement, the RCIC will refund part or all of the professional fees collected, the amount to be refunded will be dependent on the services that have been provided. The Client agrees that the professional fees paid are for services indicated above, and any refund is strictly limited to the amount of professional fees paid. Unused and/or unearned fees will be refunded in accordance with the Client File Management Regulation, the Client Account Regulation and the Service Agreement Regulation of the College of Immigration and Citizenship Consultants and in the following manner:
Unused fees will be refunded by electronic funds transfer in Canadian dollars to a Canadian account if sent in Canadian dollars or in the currency it was originally sent in using the exchange rate in use on the day the funds were initially received.